FAQs

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Registration/Login	Blogs
Forums	HealthVault™
Online Store	Pedometer
20/20 BeWell

Registration/Login FAQ Why do I need to register?

When you register, you'll get the most out of your 20/20 Community experience. You’ll be able to use the health tracker, create a profile, participate in forums and blogs, submit a success story or and view much of the site’s content.

Can I use the 20/20 Community site without registering?

There are certain areas that you can view without registering. You can view the Alumni Support section as well as parts of the Nutrition channel. You'll be prompted to register when you attempt to access exclusive content and tools available only to registered users.

I registered but can't sign in. What could be the problem?

If you can't sign into 20/20 Community, it's possible that you: entered the wrong password three times, resulting in your account being suspended temporarily violated 20/20 Community’s Posting guidelines or Terms of Use If you continue to have problems signing in, please Contact Us.

How do I change my username?

Due to system limitations, once a username is created it cannot be modified.

Why does my 20/20 Community and PRO Club website username, password, and email address have to be the same?

The PRO Club and 20/20 Community websites store information in a single database that is shared across websites. Given this, should you decide to change your email address and/or password, the change will impact both sites.

What should I do if I forget my username or password?

If you've forgotten your username or password, click on the “Forgot your username and/or password?” link on the home or log in page. Your username and password will be sent to the email address associated with your account.

Can I share my account with my spouse/partner?

Each registered account must be associated with an individual user. Once a user registers on the site, they have the ability to create a profile, write a blog, contribute to forums, track their meals and exercise, and much more.

What are 20/20 Community’s Terms of Use?

This is the agreement you enter into with 20/20 Lifestyles when you use the site. It tells you what you can expect from us and what we expect from you. 20/20 Community’s Terms of Use.

Why was my account suspended?

Your account may have been suspended if you entered an invalid username or password at least three times when you logged in or if you violated 20/20 Community’s Posting guidelines or Terms of Use.

How can I unsuspend my account?

If your account has been suspended due to invalid password entry, you can unsuspend your account by requesting assistance via Contact Us. If your account has been suspended due to a Posting Guidelines or Terms of Use violation, email Contact Us.

Are there any restrictions for registration?

Yes. Registered users must be current clients or alumni of 20/20 Lifestyles. Didn't find an answer to your question? Submit your own. Top

20/20 BeWell FAQ General Questions Is the previous 20/20 LifeStyles tracker still available?

The previous tracker was changed to read only but will be accessible until October 1, 2011.

Was any of my data transferred from the previous 20/20 LifeStyles tracker to 20/20 BeWell?

Yes, all Profile Settings, Custom Foods and Saved Meals data was transferred into your new 20/20 BeWell account. Unfortunately, we weren’t able to port over all tracked foods users have entered in the previous tracker. In our effort to improve the product, we completely remodeled the food database to enable us to scale the application to a much larger set of users. In doing so, it made it impractical to move over all historical data.

Who has access to my personal information in 20/20 BeWell?

Only select 20/20 LifeStyles staff members, including dietitians and physicians have access to this information. Our staff is trained and compliant with all HIPAA privacy rules and practices. Please refer to our Privacy Policy and Terms of Use for more information.

Can I suggest a food I want added to the 20/20 food database?

Absolutely, please use Contact Us to send us your feedback, comments and questions on any topic.

How do I report a problem?

Please Contact Us with a description of the problem you’re experiencing and what you were doing when the issue occurred.

Why am I unable to view my assessment information?

This feature is scheduled for an upcoming release. Also, 20/20 clients that participated in the program prior to mid-2008 may not be able to view their assessment data and photos. This information is stored and accessible in the 20/20 LifeStyles office.

Is there a plan to support metric units?

Currently there is no plan to support metric units.

I’m a 20/20LifeStyles Alumni, can I access 20/20 BeWell?

Yes, 20/20 BeWell is available to all alumni of the 20/20 LifeStyles Program.

What are the browser requirements?

Windows: Internet Explorer 6 or later , Firefox 3 or later Mac OS/X: Safari 4 or later

What are the Microsoft Silverlight requirements?

Microsoft Silverlight 4 Windows: Windows XP or later Mac OS/X : 10.4.8 or later

Does 20/20 BeWell work with Silverlight 5?

Since Silverlight 5 is a pre-release or beta version, 20/20 BeWell does not support issues related to this version. While 20/20 BeWell will function in Silverlight 5, users may experience errors.

When will 20/20 BeWell expand to Windows Phone 7 and other mobile platforms?

As part of our continued support of Microsoft, it is important to note that with the exception of the new mobile app, 20/20 BeWell is built entirely on Microsoft technology using Microsoft server, development and web services technologies. However, given that 20/20 BeWell is a highly data-centric application with over 20,000 foods offline, it requires a database on the phone. While the current version of Windows Phone 7 does not include a database, we understand the upcoming release (Mango) will include a SQL CE database. Now that the developer tools are available for this release, rest assured we will begin scoping out the development of 20/20 BeWell for Windows Phone 7.

Why does 20/20 BeWell timeout?

20/20 BeWell uses a 30 minute session time out to protect the confidentiality of your personal information. The session time out occurs when there is no browser activity for 30 minutes. If you’ve selected the ‘Keep me signed in” box when signing in, once your session has timed out, you’ll be returned to the Tracking screen. Any information that has not been actively saved will be lost.

Why doesn’t 20/20 BeWell work with my Mac computer?

20/20 BeWell uses Microsoft Silverlight technology. Silverlight 2.0 is compatible only with Macs that have Intel-based processor chips. Older Macs (pre-2006) are generally not compatible with Silverlight or 20/20 BeWell.

My Account Can I use 20/20 BeWell without registering?

No, you must register and sign in to use 20/20 BeWell.

How do I change my username?

Due to system limitations, once a username is created it cannot be modified.

What should I do if I forget my username or password?

If you've forgotten your username or password, click on the “Forgot your username and/or password?” link on the sign in page. Your username and password will be sent to the email address associated with your account.

Can I share my account with my spouse/partner?

No, each registered account must be associated with an individual user.

Why was my account suspended?

Your account may have been suspended if you entered an invalid username or password at least three times when you attempted to sign in or if you violated the Terms of Use.

How can I re-activate my account?

If your account has been suspended, you can re-activate your account by requesting assistance via Contact Us.

Are there any restrictions for registration?

Yes. Registered users must be at least 18 years of age and current clients or alumni of 20/20 Lifestyles.

How do I change my age / weight / height / activity level?

To change your personal information, go to the “More” tab and select “Health Profile.” Make changes and select “Save.”

Tracking How do I adjust My Program goals?

For in-program clients, Dietitians manage your program and goals. All other users may use “Modify My Program” to select their program and set individual goals. Feel free to modify your program and goals as often as you like!

How do I create a Custom Food?

When in the Tracking tab and entering food, select My Foods within Food Search. Select Manage My Foods Select Create New Food Enter the food name and fill out the nutrition facts about the food and select “Save.”

How do I edit or delete one of My Foods or My Meals?

To edit or delete a custom food or saved meal follow these steps: When in the Tracking tab and entering food, select My Foods or My Meals within Food Search Choose Manage My Foods or Manage My Meals Find the food or meal you want to edit or delete Choose to make changes to the food or meal or simply delete Save your changes

How do the weekly weight loss goal settings work?

Maintain Setting This setting puts your weight loss goal at +1% to -1% of your reference weight. For example, if your reference weight is 200 pounds, your goal for your current week would be 202 - 198 lbs or +1 to -1% weight gain/loss. Weight Loss Setting This setting puts your weight loss goal at -1% to -2% of your reference weight. For example, if your reference weight is 200 pounds, your goal for your current week would be 198 – 196 lbs or 1 to 2% weight loss.

How is my reference weight determined?

The reference weight used to calculate your weight loss is based on finding a recent weight you have entered. 20/20 BeWell searches for your reference weight in three steps: Previous Week: The last entered value from the previous week or earlier. Current Week: The last entered value from the current week. Future: The first entered value found next week or into the future. New Users When you register, the tracker asks for your current weight. With a new account, this weight is used as your reference weight. If you would like to have your goals calculated on your weight from the previous week, use the calendar control to move the date back one week, then enter a weight value. Use the calendar control to move the date forward to view the current week. Your reference weight will now be the weight value you entered last week.

Can I automatically download my steps using my Omron pedometer?

Currently, the data transfer process from the Omron pedometer into the tracker is disabled. We expect to users to be able to automatically download their steps into 20/20 BeWell by the end of the year.

How does the plate model work?

20/20 implemented the plate model concept as a technique to help ensure clients achieve macronutrient balance. The plate model is introduced in the program during or just before the final phase one dietitian session. Each meal has a unique set of macronutrients as described below: Breakfast Lean proteins Carbohydrates Heart-healthy fats Snacks Lean proteins Carbohydrates Lunch & Dinner Lean proteins Carbohydrates Non-starchy vegetables Heart-healthy fats Each plate model is a graphical representation of the macronutrients to be consumed at each meal or snack. The plate is effectively 2, 3, or 4 checkboxes that can be checked off. The active checking is required to raise awareness of the macronutrient content of each meal.

Why is there a maximum of 15 water glasses that can be selected?

It was determined 15 glasses was an adequate representation of the maximum amount of water consumed per day.

Why don’t my macronutrient percentages add to 100%?

It’s likely that when creating a custom food, the total calories do not reconcile with the amounts of protein, carbs and fat that were entered. If these amounts are not accurate, the macronutrient percentages will not add to 100%.

What does RPE mean?

RPE is Rate of Perceived Exertion. The RPE Scale included as part of the Cardio feature, gives a quantitative identification of the feeling of fatigue, indicating a subjective sensation of physical effort.

Didn't find an answer to your question? Submit your own. Top

Forums FAQ What is a forum?

A Forum is a place where you can ask and answer questions with other community members on a broad range of health-related topics.

How are Forums organized?

The Forums are organized by subject such as Food and Nutrition; Fitness and Exercise; and Keys to Success. In the future, these categories will have subcategories specific to certain topics. Any registered user may ask a question in any category. Typically, a question will have multiple responses from a variety of different community members.

Can I create a category in the Forums?

No, a user cannot create a category, but you can create a Topic and ask a question in any Forum area. Categories are established by 20/20 Lifestyles staff. If you have a recommendation for a new Forum category, please Contact Us.

How do I post a question or contribute to a Forum?

If you'd like to post a question or contribute, click on Forums from the Community page and select a category that interests you. On the left side of the page, you'll see a header box called "Topics.” Select a topic title that you’re interested in and then select “Reply.”

What does it mean to post a question to a Forum?

When you post a question, you're beginning a discussion thread with other registered members. This discussion thread can help other members solve a problem or better understand an issue or topic. It also allows members with similar interests to communicate with each other.

Can I be notified if a new question or topic is posted to one of my favorite Forum categories?

Yes, on the right side of every Forum category page is a link called "Forum Subscriptions". Go to Forum Subscriptions and select "Yes" under Subscribe to be notified of activity in your favorite Forum topic.

Can I be notified if a new response is posted to a favorite Topic?

Yes. In the upper left side of each Topic page, you may choose whether or not you want to be notified when new answers/responses are posted in this topic area.

When I post a question or response in a Forum, does my name appear with my message?

Yes. Your screen name, the date and the time of your post will be displayed with all questions and responses.

Can I post an anonymous question or response within a Forum?

No, there are no anonymous postings allowed within the 20/20 Community Forums.

Can I edit my previously posted question or response?

Yes. You can go back and edit existing messages that you have previously posted. Simply find and click on the message you posted and select Edit to modify your previous message. Didn't find an answer to your question? Submit your own. Top

Blogs FAQ What is a blog?

A blog is an online journal that originated from the words "Web log". A blog is an easy way to express your thoughts and your experiences with others.

How do I create a blog?

To create a blog, login to the site, click on Community, then My Blog, then Write a Blog and begin blogging!

Can I specify who can see my blog?

No. All 20/20 Community members can view your blog.

Can I create multiple blogs?

No. You can only have one blog.

How do I view my blog?

To view your blog, login, click on Community, then My Blog.

How do I add a new entry to my blog?

To update your blog, you need to add a new post. Blogs are made up of many posts displayed chronologically, from the most recent to the oldest. To add a post, go to Community, then My Blog, then Write a Blog.

Can I edit or delete a previously posted entry in my blog?

Yes. You can edit or delete a post by clicking on Community, Write a Blog, then selecting the "Manage Posts" link located in the upper left of your screen.

Can I be notified if a blog is updated?

Yes. You can set up an email alert to notify you when a blog that interests you is updated. To do this, go to the blog you are interested in and select the "Alert me when this blog has a new post" link located on the right of your screen.

What is an "RSS Feed"?

The "RSS Feed" link on the right side of a blog page allows a person with an RSS reader or compatible Web browser to receive automatic notices when a blog is updated.

Can I view other people's blogs?

Yes. You can see other people's blogs. To view someone else's blog, click Community, then Client Blogs in the secondary navigation. You can then browse and search for blogs that interest you.

Can I make comments on a blog post?

Yes. you can post a comment in any blog. Select the "Comments" link at the bottom of the blog post and write your comment in the text box. When you are done, select the "Add" button.

Can I delete comments made on my blog?

Yes. You can delete any comments from your blog. From the Community page, click My Blog, Manage My Blog, then Blog Options, Advanced Configurations, and select "Disable Comments" at the bottom of the page. You may disable comments based on the length of time since they were posted.

Can I see how a post will look before I publish it to my blog?

Yes. Preview your post before you publish it by selecting the “Save, but don’t Publish" option at the bottom of the page.

Can I edit my blog settings?

Yes. Click on My Blog, then Blog Options to configure your blog.

Can I delete my blog?

Yes, you can delete individual blog posts by clicking My Blog, then Manage My Blog. Note: Deleting your blog post is a permanent action. Didn't find an answer to your question? Submit your own. Top

Online Store FAQ How do I register to order 20/20 Lifestyles products online?

Currently, shopping at shop.2020lifestyles.com is limited to clients and alumni of the 20/20 Lifestyles Program. To enjoy the benefits of this site, you will need to register an account. If you are not a client or alumni, public access will be available in the near future. If you would like to be notified by email of our public store launch, please Contact Us.

May I ship using my own carrier account?

We currently ship via UPS. If you wish to use an alternate carrier, please Contact Us to discuss options with one of our customer service representatives.

May I track my order online?

Yes. You may track pending orders, as well as review your order history.

May I return merchandise after I receive it?

Yes. Please review our return policy to make sure your return request complies with our policy guidelines.

How do I know this site is secure?

We protect your personal information when creating an account and providing credit card data with the industry standard Secure Sockets Layer (SSL). A lock is displayed on the browser when viewing secure pages, and "https" appears in the website address. Please click here to view our privacy policy. Didn't find an answer to your question? Submit your own.   Top

HealthVault FAQ What is HealthVault?

Microsoft® HealthVault™ is a new personal health technology platform that lets you gather, store and share health information online.

How does HealthVault work?

With HealthVault, users control their own health information, so they can privately share information with family and health care providers like 20/20 Lifestyles. As an example, one of the primary ways that health information is added to HealthVault is through programs like 20/20 that users authorize to access their account. Programs may perform specific tasks, such as transferring weight and pedometer steps into your HealthVault record. Users control whether programs can view information in each health record, and whether or not programs can add or change data. Additionally, users can share health information with people and programs to better meet and manage health-related goals. For example, you can share health information from records you control to: Consult with your 20/20 provider(s) and family doctor Share fitness information with your trainer Access tools like the 20/20 Vista sid gadget to help you monitor your weight and pedometer steps

Why should I use HealthVault?

HealthVault allows you to easily store your health information provided by health care programs like 20/20 Lifestyles or your family doctor. You can also effectively monitor key health metrics during your 20/20 program through the Vista desktop gadget.

How does HealthVault help keep my health information private?

HealthVault privacy efforts are built on four core principles, augmenting Microsoft’s corporate privacy policies: The health records you create in HealthVault are controlled by you You decide what information goes into your health records You decide who can see and use your information on a case-by-case basis HealthVault doesn’t use your health information for commercial purposes

Can I close my HealthVault account?

As the owner of your HealthVault account, you can close it at any time. However, if you’re the only custodian for any health records in the account, those health records will be completely deleted. Also, if you’ve given any programs access to records, their access will be removed. Once you close an account, you cannot change your mind and restore the records. They are permanently deleted, unless the records have another custodian. Didn't find an answer to your question? Submit your own. Top

Pedometer & Gadget FAQ

Why should I click "Install This Driver Anyway"? Isn’t that a warning to protect my computer?

Any time you see a warning about software not being signed by a trusted publisher, you should always be sure of the source prior to installing. In this case, Microsoft is working closely with Omron, and the HealthVault team has assured us the software is safe to install.

Why do I need a Windows Live ID? The HealthVault site says I can use my OpenID.

At this time, you need a Windows Live ID to use HealthVault Connection Center, which allows you to get daily steps from the pedometer.

What do I do with the CD that came with the pedometer?

There is no need to load the CD. If you do not have Windows Vista, it is a way to upload your steps to your computer. If you have Windows Vista, and load the CD, it will not affect your pedometer's connection to 20/20 or the gadget.

What can I do if I have Windows XP, and not Windows Vista?

You can still use the pedometer and HealthVault Connection Center. Your steps will go into your permanent record on HealthVault and will be copied to 20/20.

My trainer says they can’t see my daily steps from my pedometer? I thought this information was being shared with the 20/20 team.

Although your 20/20 team cannot yet see the information copied from HealthVault, we expect to have it available to them shortly.

The Bi symbol on my pedometer is blinking, and the manual says this means the watch is full and I might lose data. What do I need to do?

The Omron HJ-720IT pedometer can remember 7 days of step data at a time. As long as you connect your pedometer and copy your steps from it at least once a week, you will not lose any data.

I lost my pedometer. Can I get a replacement?

Yes; pedometers are available for purchase on the Webstore, or in the Pro Shop. A second pedometer will work just like the first, without needing to change software or settings. Didn't find an answer to your question? Submit your own. Top